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Volvo’s first EV is stuck on cargo ships waiting for a software update

Volvo XC40 Recharge electrical SUVs are presently being held at US ports as a result of the corporate is waiting to ship a essential software update earlier than releasing them to prospects and sellers, The Verge has realized.

The issue seems to be that these XC40 Recharge SUVs — which is Volvo’s first all-electric car — left the corporate’s manufacturing facility with out the Volvo On Name software activated. Volvo On Name is a subscription service that connects Volvo automobiles to an proprietor’s smartphone, permitting them to remotely flip the car on and off, lock or unlock the doorways, and entry diagnostic info.

One buyer, who was alleged to take supply of his XC40 Recharge on the finish of February, tells The Verge his vendor’s finest guess is that his SUV might not make it out of the port in Newark, New Jersey till mid-April.

“[Y]our Recharge has arrived at Port Newark. Nonetheless, right now supply of your XC40 Recharge will likely be delayed because of the Volvo On Name system not but being useful attributable to a software subject,” reads one e mail from Volvo’s company customer support despatched in mid-February and seen by The Verge. “We’re awaiting phrase from Volvo Sweden on closing updates for the automobiles within the ports.”

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A vital piece of Volvo’s software nonetheless must be activated

It’s unclear what number of XC40 Recharge SUVs are presently stuck waiting for the software repair. However prospects on Volvo boards have shared similar messages and reported cars stuck on ships in New York, Maryland, and California. Some consumers, particularly in Europe, have reported taking supply of the car, which began rolling off Volvo’s manufacturing line late final yr.

Russell Datz, Volvo’s nationwide media relations supervisor for the US market, didn’t reply to particular questions concerning the obvious delay and software subject. “The timing of U.S. buyer deliveries of XC40 Recharge has not modified from the unique schedule of Q1 2021,” he wrote in an e mail.

Simply final week, Volvo issued the first over-the-air software update for present XC40 prospects that included a “new base software for the automotive’s most important electronics techniques, a rise in charging pace, and an improved driving vary,” in addition to an unspecified “essential safety-related propulsion bug repair.” Datz declined to say whether or not this is associated to Volvo On Name not working on the XC40 SUVs presently stuck in ports.

“[A] new Volvo is now not at its best when it leaves the manufacturing facility, however retains enhancing over time as extra OTA updates are launched,” the corporate wrote within the press launch.

Volvo’s removed from the first automaker to run into points with its first mass-market electrical car, not to mention issues with software. Volkswagen’s first mass-production EV, the ID 3, was delayed in 2020 after which ultimately launched with incomplete software. Different automakers have run into much more severe issues, like Basic Motors and Hyundai, which have just lately been reckoning with experiences of fires within the battery packs of their EVs.

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