Verizon is recalling 2.5 million hotspots that could overheat and cause burn or fire damage

Verizon stated Thursday it is working with the Shopper Product Security Fee (CPSC) to recall 2.5 million hotspot devices after an investigation discovered the gadgets’ lithium-ion batteries could overheat and pose fire and burn hazards.

The Ellipsis Jetpack cell hotspot fashions MHS900L, MHS900LS, and MHS900LPP had been imported by Franklin Wi-fi Corp. and offered between April 2017 and March of this yr, in accordance with the CPSC. The mannequin numbers are all for a similar gadget however fluctuate relying on how the client bought the gadget — by way of a shopper pay as you go or postpaid plan.

“The security of our clients is our highest precedence,” Verizon said in a statement. “We’re taking the state of affairs very significantly, and we’re working diligently to find out the cause of the problems with the provider and to supply substitute gadgets for all of our clients, freed from cost.”

The CPSC bulletin indicated Verizon had acquired 15 stories of the gadgets overheating; six of the stories concerned fire damage to bedding or flooring. Two incidents included minor burn accidents, the CPSC stated.

Recalled Ellipsis hotspot.Picture: CPSC

A Verizon spokesperson stated in an e mail to The Verge that about 1.3 million of the hotspot gadgets are at present in use by clients. The recall is centered on your complete gadget, not simply the batteries, and clients mustn’t attempt to take away the batteries themselves.

Demand for hotspots increased over the past year in the course of the coronavirus pandemic, with faculties and libraries searching for the gadgets for college students who didn’t have web entry at dwelling in order that they could full their schoolwork remotely.

Verizon has despatched a software program replace to the affected hotspots that are powered on that ought to assist scale back the danger of the gadgets overheating, because it prevents the hotspot from charging up whereas it’s on. The corporate additionally recommends turning off the hotspots whereas they’re not in use and retaining them on flat surfaces with out something overlaying them. It’s additionally not a good suggestion to reveal the hotspot gadgets to excessive temperatures for lengthy durations, Verizon stated.

To request a substitute hotspot or get extra data, clients can go to or name 855-205-2627.

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