Meta says it is experimenting with AI-powered chat on WhatsApp and Messenger
No firm is immune from the generative AI wave, and all people needs in. Meta is the most recent entrant in testing AI-powered instruments for its merchandise. Mark Zuckerberg has introduced that the corporate is constructing “a brand new top-level product group” to combine generative AI into its providers utilized by billions of customers.
Zuckerberg mentioned the workforce will focus on constructing inventive instruments at first, however its long-term purpose is to create “AI personas that may assist folks in a wide range of methods.” The corporate, nonetheless, has to do a whole lot of foundational work earlier than it shares these “futuristic” experiences with customers, he cautioned.
The corporate is beginning by testing text-based AI instruments on WhatsApp and Messenger — presumably ChatGPT-styled dialog bots. Whereas these could possibly be a enjoyable use case for customers, Meta might additionally finally leverage these options by providing them to companies in areas akin to gross sales and buyer help.
Meta is additionally experimenting with AI-aided filters and advert codecs on Instagram alongside with “video and multi-modal experiences”.
Based on Axios, the venture shall be led by former Apple government Ahmad Al-Dahle, and the workforce will report back to the Chief Product Officer Chris Cox.
Whereas generative AI instruments have been round for some time, the tech discovered mainstream stardom solely with OpenAI’s ChatGPT bot. Microsoft has already built-in a few of that AI goodness into Bing search and Edge browser. In response, earlier this month, Google additionally mentioned that it is experimenting with a rival product known as Bard. Different search engines like google and yahoo like You.com and Neeva have additionally introduced AI-powered chat product integrations. Fb-rival Snapchat additionally launched a custom-trained chatbot for its paid subscribers this month.
It’s not stunning to see Meta go on an AI offensive. Zuckerberg’s huge wager on the metaverse hasn’t paid off but and the corporate might want to discover new methods to earn income. Final week, it debuted the Meta Verified subscription program, however like we’ve got seen with different social networks, paid plans are but to indicate a semblance of a significant income driver.