Google is still trying to fix Gmail’s Outlook syncing issues


Should you usually entry your Hotmail or Outlook account utilizing the Gmail app, there’s a purpose you most likely haven’t seen any new emails at the moment: Google says it’s investigating a difficulty it’s having syncing with Microsoft’s servers. In accordance to Google’s status page, the corporate has been working to determine what’s mistaken since round midday ET, and has been in contact with Microsoft about the issue.

At first look it looks like this partial outage could be a reasonably area of interest subject — Outlook has its personal app, who’s utilizing the Gmail one? However for a lot of Android telephones the Gmail app is the default mail shopper, and it encourages you to add electronic mail handle from any service, not simply Google’s. Should you’ve gone that route, it is price noting that Outlook itself is still working so you possibly can still verify your messages by going to the site in your cellphone or laptop’s browser.

Screenshot showing an error message with an exclamation mark and the text: “There was a problem syncing this folder, please try again later. Nothing in Inbox.”

The error message that reveals up when trying to entry a Hotmail account within the Gmail app. Screenshot: Mitchell Clark / The Verge

At present, trying to load your Outlook or Hotmail inbox within the Gmail app will both simply present your previous emails,or an error message saying that there was an issue syncing the folder and asking you to attempt once more later. The problem is affecting “all system platforms,” in accordance to Google.

Google says the problem are with Microsoft’s IMAP servers and that Microsoft has acknowledged that its service is additionally not syncing with “different massive mail suppliers” as nicely. Nevertheless, the Outlook Twitter account has seemingly contradicted this by responding to buyer complaints saying “we’re not monitoring any issues on our finish.”

Google’s standing web page doesn’t point out any issues with Trade, Microsoft’s electronic mail service for companies, and I used to be ready to sync Trade emails utilizing the Gmail app.